Welcome to Wisetack
Thank you for choosing Wisetack for your financing needs.
We appreciate you as a customer.
In order to provide a better experience, we’ve transitioned loan servicing from Scratch to a Wisetack in-house team.
Please make all loan repayments to Wisetack as of August 24, 2023.
Don’t worry, the terms of your loan have not changed; just how you make payments. Rest assured, all payments made to Scratch have been recorded and will carry over to your Wisetack experience.
Your loan continues to have no hidden fees, no late fees, and there is no penalty for paying off your loan early.
Read the FAQs on this page for more details.
Tips for getting started
Need more help? Reach out to our loan servicing team at (888) 711-5854 or firstname.lastname@example.org.
Visit our help center for answers to our most frequently asked questions.
Your loan transfer date is 8/24/2023. As of this date, your loan is serviced by Wisetack, and you should make payments to Wisetack.
What does a loan servicing transfer mean to me?
When is my loan transfer happening?
What are the details of my loan transfer?
Have my loan terms changed?
Can I continue to access my loan account on Scratch
Will the loan transfer affect my credit?
I have multiple Wisetack loans. Why was only one or some of my loans transferred?
What are my payment options in my new Wisetack account?
I have automatic payments set up. How do I continue making payments by auto-pay after my loan transfer?
I make my payments by ACH bank transfer. How do I continue making payments by ACH after my loan transfer?
I make my payments by check. How do I continue making payments by check after my loan transfer?
I use online bill pay to make payments by check. Do I need to change this?
Who should I make my next payment to?
I just sent a payment to Scratch. What will happen to it?
How was my payment history transferred to my Wisetack account?
I have an ongoing issue with Scratch. How can I resolve the issue?
I need to update my contact information, or update my payment information, or modify my loan. How can I make these changes?
I see inaccurate information in my Wisetack account. How do I correct it?