In observance of Memorial Day, Wisetack customer support is closed Saturday May 27 through Monday May 29. Our payment support is closed Monday May 29.

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For more information, visit our Help Center

To make a payment, visit your Wisetack account

How does Wisetack work?

Wisetack is a simple way to pay over time for a service or product. From home improvement projects to necessary repairs to your vehicle, Wisetack enables you to break up the cost of a purchase into easy monthly payments. When financing through Wisetack, checking your options doesn't impact your credit score (learn more here). And there are no prepayment fees, late fees, or compounding interest.

The application is initiated by the service provider and completed by you. On average, the application takes about a minute to complete. If eligible, you will receive several options to choose from with various term lengths and monthly payment amounts.

When you finance through Wisetack, the service provider is paid directly, and you pay over time.

All financing is subject to credit approval. Your terms may vary. Payment options through Wisetack are provided by our lending partners. See http://wisetack.com/faqs.

Can I use Wisetack without a mobile phone number?

Unfortunately, no. You need a mobile phone number in order to use Wisetack. For security purposes, we send you a verification code via SMS when accessing the application.

Why would I use Wisetack instead of using a credit card?

The rate you get with Wisetack may be lower than the rate your credit card company charges for maintaining a balance. Our financing options have simple interest, while credit cards charge compound interest. We don’t charge late fees, prepayment fees, or origination fees.

With Wisetack, you know exactly how much you will pay. Many people like knowing the exact monthly payment amount and find that financing with a fixed term for a specific purpose may be more affordable than a credit card.

Will viewing my financing options impact my credit score?

No. When checking your eligibility, Wisetack and its lending partners perform a soft credit pull, which means that your credit score will not be affected. However, accepting a financing offer can affect credit, and repayment behavior will also affect credit.

You can learn about the difference between a soft versus hard credit check here.

Will taking out a loan impact my credit score?

Accepting a financing offer can affect credit. Repayment behavior will also affect credit — paying back on time can have a positive impact while paying late will have a negative impact. It’s easy to set up automatic payments to ensure on time payments and help build a positive credit history.

Checking your eligibility for financing does not impact your credit score (learn more here).

Why does my credit score vary, and what causes it to change?

There is no "one" credit score, as it turns out. The article below explains why credit scores vary and all the major factors that can cause a change in credit scores:

‍Why are my credit scores different? from Credit Karma

(note: Wisetack has no affiliation with Credit Karma)

For more information, visit our Help Center

How does Wisetack financing work?

Wisetack is an easy way to finance a purchase. Your business gets paid when you provide the product or service, and customers pay over time.

Checking financing options does not impact a customer’s credit scores (learn more here). And there are no prepayment fees, late fees, or compounding interest.

Your business sends a financing application directly to the customer. They can apply, see their options, and confirm repayment terms in under a minute and on the privacy of their own phone.

All financing is subject to credit approval. Your terms may vary. Payment options through Wisetack are provided by our lending partners. See http://wisetack.com/faqs.

How will I know if my customer has been approved for financing?

We send you an email update when your customer is eligible for financing and when they accept their preferred terms. You can also log in to the merchant portal for detailed, real-time information on all outstanding financing transactions.

We send emails at every step of the way because we understand that especially for larger purchases, customers apply for financing hours, days, or even weeks in advance, and you need to know whether or not they have been approved and accepted the terms before proceeding.

Note that approvals are valid for 60 days in home improvement and home related services, and 30 days in all other industries. But don't worry! Your customer can always re-apply.

Not receiving our emails? Contact us, and we will get you set up.

Email us: support@wisetack.com

Call or text us: 1 (833) 927-0333

How will I know if I got paid?

Before Wisetack can disburse funds, your customer must confirm they received the service or product in full by selecting 'Done - Release Payment' in the financing application. If not ready to do so at the time of applying, your customer can return to the application later on to confirm.

Depending on your business software, you will receive in-app notifications with updates on outstanding financing applications, including when the customer confirms and when payment is processing. If you are with the customer in person, you can also request that they show you the confirmation screen on their phone. This means payment is processing, and funds will arrive in your bank account in 1 to 3 business days.

If you do not see that information in your business software or are not with the customer, Wisetack always notifies you via email when financing has been confirmed and again when funds are en route to your bank account. You can also log in to the merchant portal for detailed, real-time information on outstanding transactions.

How long does it take to get paid?

Once the customer confirms, the funds will be sent to you the next business day via ACH (bank) transfer. The funds are deposited directly into your bank account so that there are no extra costs. Depending on your bank, it can take up to two additional business days to receive funds.

To receive funds, please ensure that your bank information is up to date. If you need to make a change to your bank information, contact us for directions.

Email us: support@wisetack.com

Call or text us: 1 (833) 927-0333

How do I ensure the customer confirms the purchase?

Wisetack sends reminders to your customer via email and text message to return to the application to confirm the purchase.

You can also request payment from the customer in the merchant portal at any time. When a payment request is sent, the customer is notified that payment is due and reminded to return to the application to confirm.

How do I log in as a business?

We recommend you log in to your business software to access reporting, notifications, and additional information on Wisetack transactions.

For more detailed information, you can log in to the merchant portal. To access your account, use the same mobile number or email you used to sign up.