Company updates

2022 by the numbers: 5 ways we showed our commitment to our customers

Wisetack Team

January 5, 2023
6
min read

In 2022, we set out to create even more value for our customers. When looking back at what we accomplished, we are proud to share the ways in which our commitment to our customers shined through: 

We launched the Financing Fundamentals series to help you succeed.

We want our merchants to succeed. That's why we launched a series on the fundamentals of consuming financing — with topics ranging from the difference between hard vs. soft credit checks to the cost of deferred-interest loans to the best ways to talk to customers about pay-over-time options.

We are expanding this series in 2023 so stay tuned for more helpful articles. 

We fulfilled orders for 30,646 marketing materials for you, for free.

To help our merchants talk to customers about financing, we launched the Merchant Marketplace last May, where we made a variety of marketing materials — from window decals to one-pagers — available for free. And in just 8 months, we supported thousands of businesses with collateral that made it easy for them to explain their payment options to customers.

We are always looking for ways to expand what we offer, so don’t hesitate to reach out with your suggestions. 

We grew our team by 2.5x to better serve you.

Our #Wisepack grew to 128 people with new faces across all teams, from Product and Engineering to Customer Experience. 

Our head count today is more than 2.5x the number it was at the end of 2021. That’s 78 additional people there to help our customers, including the merchants who offer us and the consumers who use us. 

We took our most frequently asked questions and created a Help Center designed to give you the support you need.

We built a Help Center with dozens of articles to ensure our customers can get immediate answers to their questions. They can troubleshoot on their own or contact our Customer Support team — now with expanded hours. 

Our team is available Monday through Friday from 9am to 8pm ET and Saturday from 9am to 6pm ET to respond to your questions or any issues that arise quickly and effectively.  

We created the #TheWisetackWay and showed off hundreds of your projects.

Using #TheWisetackWay, merchants showed us the amazing projects that their customers had financed through Wisetack. You can check out the posts on our Wisetack Way page or follow along with #TheWisetackWay hashtag on Instagram and Facebook.

And finally, we had been keeping track but lost count at around 232 people who wrote in with powerful stories about how a Wisetack loan helped them. Here is just some of what they said:

“I was able to be financed through your offer and it took a big burden off my plate. Thank you.” - Cinamint
“Because right when I needed a helping hand, you were right there for me.” - Deric
“​​You helped me when I had no water and no money to pay. You were there for me so thank you.” - Heather
“Thank you for making a difficult situation easier.” - Virginia

Our mission is to build financial products that do right by people, which is why over 85% of customers rate us a 9 or 10 out of 10. And in 2023, we will continue to invest in our people and our technology to continue to do just that. 

And that’s a wrap! Thank you for making 2022 one for the books. It has been a privilege to serve this community and incredibly rewarding to read how much you appreciate what we do. 

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